Matrix Mobile Softphone offered mobility to Real Estate developer. Enhanced Field Workforce Collaboration

Challenges

Mumbai is witnessing a vigorous growth in real estate and Neelam Realtors is blooming along it. With high mobility of the workforce and project-based nature of the industry, thrives the need for wireless connectivity and seamless integration with sites and field workers. Moreover, Neelam Realtors required to keep their existing communication system intact with a new cost-effective system in place for mobile workers.

Solution 

Matrix and its channel partner OBM Automation PVT. Ltd. jointly offered an IP-PBX – ETERNITY PE with SPARSH M2S – Mobile Softphone as a business mobility solution for seamless connectivity with speed.

ETERNITY PE is a cost-effective SMB IP-PBX for futuristic businesses with scalable platform and universal connectivity that can be flexibly configured, expanded and centrally managed to address specific communication needs.

Moreover, SPARSH M2S is a mobile softphone application for Android/iPhone smartphones that redefines the workplace experience for Matrix IP-PBX Users. It delivers one touch access to advance call management featuresof Matrix IP-PBX system such as call conference, presence, corporate directory access, voice mail and many more.

Reduced telecom cost up to 80% with IP telephony between Head Office and field workers

Using IP telephony of VoIP network, Neelam Realtors reduced the telecom cost on every call made between head office and field workers up to 80%. With flexible scalability and minimum investment, IP telephony features of ETERNITY PE offers simple 3-digit dialing, conference, call transfer and other call management features bringing diversity to solutions and making it an easy choice for customer.

Delivered on-the-move mobility to field workers

Business mobility solution from SPARSH M2S – Mobile Softphone empowered the field workers to have one-touch access to co-workers in head office by simply Dial-by-Extension or corporate directory access making them virtually present at the desk. Moreover, Enhanced collaboration with video calling, instant messaging, presence sharing and voice mail features redefines the workplace experience.

Peer-to-Peer connectivity between existing IP-PBX and ETERNITY PE via IP to use existing infrastructure

With the help of IP network, existing IP-PBX and ETRNITY PE were connected for expansion of the system without drastically changing the infrastructure. This helped Neelam Realtors to save additional cost on infrastructure because of the future ready technology – VoIP.  

Remote management of all the systems with Web based GUI

With the web based remote management feature, all the systems can be centrally managed by the IT administrators from anywhere through any device.

Results 

• Reduced 80% Internal Communication Cost with IP enabled Mobile Softphone – SPARSH M2S
• Minimized upfront cost as no license required for activation of Matrix SPARSH M2S – Mobile Softphone application
• No change in existing communication infrastructure for ease of use and quick execution
• Easy for field workers to have seamless connectivity through corporate directory access and instant messaging features of SPARSH M2S – Mobile Softphone

• Centralized management of system and remote support with web based GUI increasing the reach of IT department.

 For More Details please visit: http://www.matrixtelesol.com/case-study.html