Matrix provides Critical Communication Backbone to India Infoline (IIFL). Simplifies Call Management. Reduces Telecom Cost.

Matrix provides Critical Communication Backbone to India Infoline (IIFL).
Simplifies Call Management. Reduces Telecom Cost.

Introduction

India Infoline is a renowned name in BFSI industry operating through large retail model, serving more than 2 million customers. With an objective of providing unique customer experience consistently in high call traffic and efficiently deliver financial services such as mutual funds, insurance and credits, India Infoline required a robust and reliable communication system.

Challenges

The customer has large number of customers across varied locations. The company required a communication system that can support such heavy call flow and simultaneous calling for each of their employee, thus reducing communication delay.

Solution

Matrix along with its Delhi based channel partner – Corporate Tele  Systems  offered  ETERNITY LE as a Communication Solution with PRI trunk support to IIFL ’s  new  four  floored  office accommodating  600+  employees.  ETERNITY LE is a compact, single rack solution supporting up to 1500 ports and offers cutting-edge functionality eliminating the need of large power stations and multiple cabinets.

Simultaneous Calling for each employee in the office.

With the requirement of 50+ PRI trunk support, customer opted for ETERNITY LE for each floor of their office for simultaneous outbound calling.

Support to future scalability plans.

ETERNITY LE perfectly sufficed their present user requirement and still kept them open for future scalability plans, be it on trunk or user end.

 

Results

Low Terminating Cost of PRI Lines as Compared to Analog Lines for Each User
Reduced Concentration of Call Traffic by 40%
Future-proof Solution with Scalability for Further Expansion Plans

 

visit: http://www.matrixtelesol.com/backbone-to-india-infoline.html

 

MATRIX COMSEC……………………………………………………………………………………………………………………………….
Established in 1991, Matrix is a leader in Telecom and Security solutions for modern businesses and enterprises. An innovative, technology driven and customer focused organization; Matrix is committed to keep pace with the revolutions in the telecom and security industries. With more than 40% of its human resources dedicated to the development of new products, Matrix has launched cutting-edge products like IP-PBX, Universal Gateways, VoIP Gateways and Terminals, GSM Gateways, Access Control and Time-Attendance Systems, Video Surveillance System and Fire Alarm Systems. These solutions are feature-rich, reliable and conform to the international standards. Having global foot-prints in Asia, Europe, North America, South America and Africa through an extensive network of more than 500 channel partners, Matrix ensures that the products serve the needs of its customers faster and longer. Matrix has gained trust and admiration of customers representing the entire spectrum of industries. Matrix has won many international awards for its innovative products.